An investment firm partnered with Benori to assess brand perception and customer satisfaction for one of its portfolio airlines, benchmarking it against two regional competitors. Using AI-powered sentiment and keyword extraction across review platforms and social media, Benori identified key service-level insights, performance gaps, and areas of differentiation. The study enabled real-time feedback tracking and strategic planning for improvement.

Benori helps businesses turn customer data into actionable insights. Reach us at info@benoriknowledge.com.